Manolo Fortich LGU enhances public service through Digital Client Feedback System

The activity aims to enhance service quality and accountability at the barangay level through improved feedback systems.

The Local Government Unit of Manolo Fortich conducted a two-day capacity-building activity for Anti-Red Tape Authority (ARTA) focal persons from all 22 barangays on May 20-21, 2026, aimed at strengthening compliance with the Ease of Doing Business and Efficient Government Service Delivery Act.

This initiative aligns with Mayor Rogelio N. Quiño's 8-point agenda, specifically on Good Governance, reinforcing the administration's commitment to enhancing local governance and improving public service delivery.

The training session provided participants with a comprehensive re-orientation on the salient provisions of Republic Act No. 11032, also known as the Ease of Doing Business and Efficient Government Service Delivery Act of 2018. ARTA focal persons were refreshed on the implementation of the 3-Signature Rule, which limits the number of signatories required for processing simple transactions to streamline government services and reduce bureaucratic delays.

Participants also reviewed the general guidelines for preparing and submitting the Client Satisfaction Measurement Report (CSMR), a mandatory requirement under ARTA regulations designed to monitor and improve the quality of government services delivered to citizens.

Digital Innovation Takes Center Stage

The highlight of the two-day training was the introduction and hands-on demonstration of the municipality's in-house developed Manolo Fortich Client Satisfaction Measurement System. This digital platform represents a significant leap forward in gathering and analyzing client feedback efficiently and transparently.

The system enables clients to provide feedback through multiple channels, including Q codes and direct web links, making it more convenient for citizens to share their experience with government services. The platform automatically processes submitted feedback real-time, while also allowing ARTA focal persons to manually input responses colleg through traditional Client Satisfaction Measurement (CSM) forms.

One of the system's most valuable features is its automated report generation capability, which produces the specific reports required by ARTA for compliance monitoring. This functionality significantly reduces the administrative burden on barangay personnel while ensuring accuracy and timeliness in reporting.

Building Capacity Across Barangays

The participation of ARTA focal persons from all 22 barangays demonstrates the municipality's commitment to cascading quality service standards throughout the entire local government structure. By equipping barangay-level personnel with both regulatory knowledge and digital tools, Manolo Fortich is positioning itself to deliver faster, more responsive services to its constituents.

The new digital system is expected to provide the municipality with reliable, data-driven insights into client satisfaction levels, enabling evidence-based improvements in service delivery across all government offices and barangay-level transactions. ###